Overview

The Constituent Manager (CM) is an application that allows organizations to manage constituents on site as social services are delivered. It includes tools for checking in clients, managing line numbers, and communicating status. It is configurable to meet the need of many use cases. CM works on virtually any phone, tablet, or computer without the need to install anything.

CM is enhances the dignity of constituents by providing a simple and fair check in process that eliminates the need to stand in long lines for service.

CM was created by sustainablecivicsolutions.org, who retains copyright in the design and software. Any 501c(3) may request to become a pilot user of CM.

CM is currently in a proof of concept stage and seeking feedback.

Current Features

The following features are currently available:

• Check in kiosk for self-service check in, capturing desired constituent data.
• Administrative panel to view all checked in constituents.
• Issuing of line numbers sequentially or randomly within blocks after check in, configurable by event.
• QR code link to a page where constituents can check status on their own device, without logging in. The page automatically updates as status changes.
• Dynamic calculation of estimated wait times, per constituent.
• Administrative page for choosing the active event, opening service, and incrementing/decrementing the line numbers being served.
• Setting of custom status messages, which are also pushed to any constituents' devices via their status page.
• Public status kiosk, suitable for display on a monitor.
• Pages secured with kiosk mode to prevent consituent access to unauthorized features
• Simultaneous use of any number of pages simultaneously (e.g. multiple check in kiosks may be used).

Upcoming Features

The following features are under development

• Configurable workflow and data to capture, per organization or event.
• Save and Find constituent data from previous check ins to avoid retyping of data.
• Application to mark constituent as served.
• Electronic "boarding passes" to be used at the time of service.

Technology

CM is designed as a multi-tenant application, where all organizations use the same underlying system yet retain segregated data. It uses modern stateless token based authentication and server based caching of data for high performance. CM is carefully designed for concurrency to avoid data collisions, regardless of how many users and applications are in use.

Learn More

Please contact mark@sustainablecivicsolutions.org for more information.