June 19, 2026: Piloting Passwordless Remote Login for Clients

Efficio is now piloting passwordless remote check in for clients, issuing an electronic "ticket" upon completion. This can save clients from having to make a separate site visit to check in, better respecting their time. The new process uses location proximity and other techniques to avoid misuse while still avoiding the need to set up accounts, install an app, or reveal personally identifiable information. We will provide an update when the pilot is complete!

April 24, 2026: Creating Community Spaces

On April 24, Love the City Center celebrated its 2 year anniversary at Tellefson Park, in Culver City. While we cannot take credit for the amazing work done by that team, one thing was clear. By using the Efficio solution, clients were able to visit the many booths rather than being "trapped" in line for hours. This helped create a great community atmosphere for all.

March 30, 2026: Field Level Configuration is Live!

the Efficio solution now has a full set of administrative applications. This means that any organization and its services, users, and events can be set up and ready for instant use, on the fly, in the field. There is no dependency on backend technical setup. From there, service organizations can entirely manage the full lifecycle of all their services, users, and events themselves. This sets the stage for rapid deployment and scaling of the Efficio solution.

March 6, 2026: Paperless Client Check In is Live!

The Efficio solution is now fully established for the entire client check in and line management process at the weekly Love the City Center food pantry. Client details are now captured electronically, using tablets, providing instant demographic data on the 200+ clients and 1000+ individuals impacted each week.

Reflecting on the experience at Love the City Center, the impact of the Efficio solution has been significant:

• It has replaced manual and paper-based client check in processes with an electronic one. This allows clients to be checked in less than half the time required previously
• It has enabled a dignified and calm queue, replacing a system where hundreds of clients lined up for hours with one where clients are free to use their time as they wish. Now, clients can get estimates of service time and even monitor the line from their mobile phone. Feedback from clients is universally positive.
• It enables other event staff, who can remotely monitor things like the number of clients yet to be served and the estimated event end time.
• It allows the capture of impact information on other previously uncounted clients, like agencies and food-insecure volunteers that receive food.
• It provides electronic data on recipient demographics, providing better transparency generally as well as documentation in support of grants.

We are proud to be helping enable a vital community service, which was featured in a recent PBS Documentry.

November 28, 2025: Efficio is Live!

The Efficio solution saw its first live pilot use at the Love the City Center food pantry, where it was used to issue line numbers, manage service, and count clients at the time of service. Some client were also asked to pilot the feature where they could monitor the line status and currently served number from their own phones.

The pilot was a success, and Efficio was met with much interest and positive feedback from the food pantry clients and event staff alike. Clients very much appreciated the way in which it had the potential to free them waiting in line in the future. During the event, we captured statistical data and other observations that will inform the next set of Efficio application improvements as well as process improvements on site enabled by Efficio.

October 20, 2025: Queue Management Proof of Concept

We delivered a working prototype web application called Efficio that is designed to allow any service organization to check in clients, issue line numbers, and manage the line in real time. This application embodies the concepts learned in our research on queue management, and it uses a paradigm similar to the way airline passengers are boarded. Clients can be checked in, validated, and issued a line number in one step. Clients can even use their own device with realtime notifications to know when they will be served, thus freeing them from queueing for hours.

The prototype is built using highly scalable open source technology that is designed to simultaneously support thousands of events simultaneously. While the initial version is focused on clients, the solution is architected to also handle volunteer check in/out processes in the future. We are actively evolving the solution and have identified several sites for field testing.